#1: MASTERY In business (specially in retail) the 3 most important words are: Location, location and location. In public speech or training, the 3 most important words are: preparation, preparation and preparation. I am so poor with memorization. This is why I do not memorize, I internalize. Mastery of the subject matter is key. Question: […]

Totally enjoying the Leadership Class today and my appreciation to participants who came all the way from Mindanao just to attend my once-a-month 2-day Leadership Training Program at EDSA Shangri-La Hotel.

Customer Service has  changed so much in the last few years because of the rise social media and online resources. Feedback and word-of-mouth testimonials have never been so connected across a digital and virtual expanse at the speed of a single click. It’s time to make the customer front and center in order to sustain […]

Culture of Personal Excellence, The Repeat 2 SMX Convention Center March 3, 2010, 1 pm – 5 pm Hurry! Book your seat now! Call INSPIRE at 6872614 for tickets & reservations. With special guests:

To become a millionaire, you have to think like one. Featuring Chinkee Tan & Francis Kong November 7, 2009 1.30 – 5.30pm Carlos P. Romulo Auditorium, RCBC Plaza, Makati Seminar Fee: P2,500 For inquiries and tickets: CALL (02) 996.4610 or (02) 426.1140 (telfax) “I didn’t just learn one thing. I learned many things. Chinkee and […]

September 4, 2009; 9am to 5.30pm at SMX Culture of Personal Excellence by Francis J. Kong What separates you from who you are and the best that you can be? Excellence Discover how Francis J. Kong – the country’s foremost inspirational speaker – made it to the pinnacle of excellence in this remarkable experiential learning […]

January 27 and 28, 2009 8:30AM – 5:00PM EDSA Shangri-La, Mandaluyong City