When a leader says, “This plan, the presentation or the proposal missed the mark,” it invites a rewrite, a conversation, a chance to improve. When a leader says, “You’re careless,” the message stops being about the work. It becomes about the person. Instead of building improvement, you start building a wall. Same concern. Different wording. […]

I had a wonderful time this afternoon with the brilliant and creative young talents of Spotlight Multimedia Inc. during their conference held at SEDA Hotel Vertis. It was a meaningful time of learning, sharing, and reflection on leadership, empathy, ownership, and building stronger connections at work. Thank you, Spotlight Multimedia, for having me.

Before you argue your side, make sure you can understand theirs. State their case so well that they would nod and say, “Yes, that is what I mean.” People do not usually change because you are louder. They become more open when they feel understood. Argue the problem, not the person. Get on the same […]

Ever met hotshot officials, prima donna artists, or even speakers who throw their weight around as if the room should pause and salute? They refuse to fall in line like everybody else. They get offended when asked for an ID. They expect special treatment, faster service, and a little extra bowing from the universe. Do […]

Look around at the company you keep. Every person in your circle is either holding you back or pushing you forward. There is no neutral. Your environment quietly becomes your reality. Spend your time with people who only talk about the past, and you’ll live there. Spend it with people building something, and you’ll start […]

MONDAY PHRASE: CROCODILE TEARS We use “crocodile tears” to describe fake sorrow or insincere emotion. The phrase comes from an old belief that crocodiles cried while eating their victims, as though they were showing remorse. Science has since rejected this idea, but the legend survived in language. Today, the phrase reminds us that not every […]

SUNDAY MEDITATION Take a breath this morning. You don’t have to carry it all today. The week may have left you tired, but Sunday is an invitation to set the weight down for a while and simply be held. Jesus says: “Come to me, all you who are weary and burdened, and I will give […]

BOTH THE DAY, THE PROCESS AND THE OUTCOME MATTERS. Outcomes matter, but obsessing over outcomes can make us anxious, distracted, and impatient. Return to the process. Did we show up today? Did we do the work today? Did we prepare well, practice consistently, improve the next step, and make the next right move today? The […]

A wonderful afternoon with leaders of the insurance industry, hosted by Pacific Insurance Company, exchanging ideas on Navigating Crisis, Creating Confidence. Thank you for having me.