Many leaders claim that they have an open-door policy. Sure their doors are open but they are not in there. Or they may be there but they are not there. While they are speaking to you their fingers are texting away or banging on their keyboards making you feel like you are not important. I am guilty of this and I do this to my kids too. I need to drop what I am doing, look at the eyes of the person and really listen to what the person is saying. This is not only important to you it makes the person feel valued as well.