Tag Archives: Leadership

Please join me in my upcoming workshop series entitled, “Developing the Leader Within You” to be held at the Edsa Shangri-la Hotel.

For more information or inquiries about the event, please contact Inspire Leadership Consultancy and look for Binky Ocaya 687-2614 / 09193824382 or click to: http://www.inspireleaders.com.ph/

Thank you.



I have to take EDSA every day of my life. Crowded most of the time as vehicles travel at the lightning speed of 30 kilometers per hour perhaps many times slower. And when traffic is light, I watch out for those dangerous, reckless and negligent bus drivers who race each other to get to their stops.

Now this got me thinking.

Bus drivers have a vision. They set their goals and have it within their sights. They seem to run over anyone and anything just to reach their goal and in the process could even destroy lives in the process.

Do you know that many leaders in business organizations lead like bus drivers? They have their set goals. In fact they are specific, measurable, attainable, realistic and timely. All the works that make consultants like me proud. But here is the problem. They run over everyone, including their own employees, crash through their closest and most loyal people in order to achieve their goals. Their slogan in life is: “The end justifies the mean-ness!” Some do this consciously. These are Machiavellian monsters adorned with the charm and grace of a serial killer doing their thing while others are even clueless that they are doing it. Are they successful? Perhaps but their success is not sustainable. What it takes is an inspiring leader who knows he cannot succeed alone. A humble servant-leader whose mission in job is not just to achieve goals but to make his people become better through the process.

No one creates success alone. To win in business, you must win with people. Running over people will only get you so far. To create true and lasting success you must nurture and invest in your people. Here are three essential ways to do this.

Great leaders know they deal with people and people have feelings. Machines do not. The more you are connected with your people the more you learn about them and the more you know them. In my two-day leadership workshop seminar I offer an assessment tool. And 90% of the time the participants are stunned to realize that they have been working with the same people for years yet they do not know them that well.

People hate the feeling of being used. Work in itself is extremely challenging but bearable if you and I are working for a leader we trust simply because we know he or she cares. Work becomes unbearable the moment we know that our leaders behave like jerks using us to accomplish his or her goals only to dispose us like a used piece of tissue. Motivational speaker Zig Ziglar said it all too well: People do not care how much you know until they know how much you care. People are more engaged at work and will work at their highest potential when their leader cares about them.

Great leaders guide their people, work with their people and bear the burdens with them. When things go wrong great leaders carry the blame, owns the problem and accept responsibility. This carries tremendous impact on the people as they are inspired to carry their leaders through as well. Leaders who grab the credit from their people’s labor and blame their own people for mess up jobs are jerks and they are the main reason why good people leave organizations.

Very high on the list of reasons why good people leave is the fact that people feel they are not appreciated. Many leaders do not realize that something as simple as a personally written “thank you” note creates a strong and lasting impact on the recipient’s life.

Leadership is not just about what you do. It’s all about inspiring your people to be at their best, bringing out their best and giving their best and everyone in the organization benefits from it.

Leadership is not just about rules. Author Andy Stanley said, “Rules without relationship lead to rebellion.” Rebellion does not necessary mean picket lines and work stoppage; disengagement from their work actually costs more.

Don’t drive your people like those jerks who drive their buses recklessly along EDSA and many of our highways. Inspire them, engage them and invite them on the bus with you and allow everyone to experience an amazing ride.

You know very well… “Do unto others… as if you were the others.”

An unusual tribute was paid to Abraham Lincoln by Carl Sandburg. The poet wrote, “Not often in the story of mankind does a man arrive on earth who is both steel and velvet, who is as hard as rock and soft as drifting fog, who holds in his heart and mind the paradox of terrible storm and peace unspeakable and perfect.”

Lincoln demonstrated then and now how a person can possess both a will of iron and a heart of tenderness. Nothing deterred the president during the American Civil War from his “noble” cause, and few persons have ever endured more criticism and detractors than Lincoln. Yet he was no more a man of steel than one of velvet.

When General Robert E. Lee surrendered his army, Lincoln sent an unexpected message to the enemy commander. “Tell your men they may keep their horses; they’ll need them for plowing,” said the president. Then this: “Tell your men they may keep their rifles; they’ll need them for hunting.” When Lee read those words he wept.

This is why Lincoln was a statesman. He was not a mere politician. Continue reading

Dr. John C. Maxwell is a very prolific author. He has written many books on the subject matter of leadership. So what does Dr. Maxwell have to do with NBA players like Shaq, Olajuwon and Mutombo? A lot. I would like to share with you his article entitled: “Becoming An Enlarger.”

Dr. Maxwell says:

Before the NBA ever heard of Shaquille O’Neal, Dikembe Mutombo or Tim Duncan; back before anyone knew the name Hakeem Olajuwon; in the days before Kareem Abdul-Jabbar ruled the hardwoods, Wilt Chamberlain and Bill Russell changed the nature of professional basketball with the way they played the center position.

Chamberlain was a great scorer and Russell was known more for his defense, but no matter which end of the court they were on, they played above the rim like no centers before them ever had.

Russell, however, is best known not for his offense or his defense but for something else – winning. His No. 6 jersey was retired by the Boston Celtics in 1972 to honor his contributions as the anchor to teams that won nine consecutive NBA titles. He added two more titles as a player/coach.

That’s why it was such an honor to meet him at a recent NBA All-Star game, and that’s why I wasn’t surprised to hear what he said about great team players: “The most important measure of how good a game I played was how much better I’d made my teammates play.”

One of the qualities of a great team player, you see, is that they enlarge others. Bill Russell isn’t just a large man; he’s a man who enlarged others. He made them better.

Continue reading

Mark Sanborn in his book entitled: You Don’t Need a Title to be a Leader talks about the correlation between leadership and customer service. Sanborn says:

Several years ago, I experienced an unfortunate breakdown in service with my insurance broker, whom I had used for many years. It was serious enough for me to escalate my complaint to one of the owners of the company. To my surprise, he expressed complete disregard for my situation. Offended, I decided to take my business elsewhere. Continue reading

It’s a digital world.

Everything is going digital.

Every time I get to speak to bankers all over the country I would chide them and poke them with this provoking thought.

Straight into their eyes this is what I say: “You guys boasts of your excellent service. Your TV ads show your tellers transacting with a smile. But every time I call up your bank I never get a chance to talk to a human being. I get to talk to an answering machine.” Continue reading