Tag Archives: Customer Service

I had a scheduled talk in Tagaytay.

It was a stormy day. But a commitment is a commitment.

santis_01And so early 6:30 morning, My wife Lilia, Pam my assistant and I left Manila and took the South Luzon Expressway. We arrived early. We haven’t had our breakfast. I know a very nice place called Santis; tried it before and fell in love with a dish they made called Tuna Sashimi salad. I’ve always wanted to go back and taste that dish again and now the moment is here.

The store opened at 8AM and we entered the place 2 minutes before eight. Judith the manager welcomed us. And when I told her I would love to taste their famous Tuna Sashimi Salad she said, “Sir, I am sorry but the chef will come in at 8:30AM but please do make yourself comfortable and I can bring you anything else you like.”

Continue reading