Journal

Just a reminder.

October 27th, 2011

“I can’t count the number of emails I wish I had not sent. I can’t remember the times when my in my anger I have uttered words that may have hurt others causing casualties to people who are nearest us in work or family.” Wise words to remember. Anger is only one letter away from […]

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Customer Service Innovation: Change The Cup

October 24th, 2011

Customer Service has  changed so much in the last few years because of the rise social media and online resources. Feedback and word-of-mouth testimonials have never been so connected across a digital and virtual expanse at the speed of a single click. It’s time to make the customer front and center in order to sustain […]

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A MODERN DAY PARABLE FOR THE 21ST CENTURY

October 22nd, 2011

From the book entitled: “Make a Life Not Just a Living comes this a modern day parable for the 21st Century. Listen to the author Ron Jenson’s story. Ron says: “I had a friend who was a very shrewd businessman. He wanted to find a future successor to manage the company he owned. So he […]

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