It’s a digital world.
Everything is going digital.
Every time I get to speak to bankers all over the country I would chide them and poke them with this provoking thought.
Straight into their eyes this is what I say: “You guys boasts of your excellent service. Your TV ads show your tellers transacting with a smile. But every time I call up your bank I never get a chance to talk to a human being. I get to talk to an answering machine.” Continue reading