I get invitations to speak to people in the corporate world all the time.
I smile a little whenever HR people say, “Francis, we feel there is a need for us to train our people on “soft skills.” Others would brand it as “values training.”
The question is: “Are soft skills training necessary?”
When it comes to soft skills, most people think they are all about those warm-and-fuzzy people skills. While hard skills refer to the technical ability and the factual knowledge needed to do the job. However you define them, soft skills still suffer from a fundamental lack of respect. After all, how could anything described as “SOFT” be valued in the hard-charging, results-driven business world or impact the bottom line?