Transcription of the video:

Popular motivational speaker Zig Ziglar says it very very well. There are two ways to fail. One is which, “You think and never do”. The other one is that “You do but you never think”. Everything begins with a mind set. What constantly absorb you with your thoughts? You know what? What you think defines who you are and what you are, and the outcome is usually the result of your mindset. If you think about money all the time, you might look like money. It stinks. It’s not a very good thing. But if you think about disciplining yourself, mastering what you do, providing a work of excellence then guess what?
Money comes as a delightful surprise. And money runs after a person who is excellent. And then loser keeps on running after money and he never catches up. Here’s what I want you to do, you gotta think and do, you gotta do and think, and you gotta discipline yourself into becoming an expert and then work for higher cause. Work for mastery in your craft and always give more than what you are paid for. And then the money will come after you. Isn’t that a good deal?

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Attend Francis Kong’s one-day life changing seminar “SUCCESS THROUGH EXCELLENCE” on August 13, 2010 at the SMX Convention Center.

For registration and tickets, call Inspire Leadership Consultancy Inc.
(632)687-2614 OR 0917-851.1115

Ticket Price:
GOLD PHP 3,477 + VAT
SILVER PHP 2,977 + VAT
BRONZE PHP 2,477 + VAT
ACADEME PHP 750 Net

For group rate, kindly call 687-2614.

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Culture of Personal Excellence, The Repeat 2

SMX Convention Center
March 3, 2010, 1 pm – 5 pm

Hurry! Book your seat now! Call INSPIRE at 6872614 for tickets & reservations.

With special guests:

• TJ Manotoc – Anchor, reporter, sportscaster for ABS-CBN
• Dr. Josette Biyo – the first Filipino & Asian to have a planet named after her
• Emman Bagual – Nobel Piece Prize Awards for Children’s Rights, Finalist

Call INSPIRE at 6872614 for information & inquiries.

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Click here to download the list of Seat/ticket Rates and Sponsorship Packages.

Call 687.2614 for details and reservations.

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If his eyes don’t flutter, say, ‘For the frames. The lenses will be P3,500.00.’

If his eyes still don’t flutter, you add ‘Each.’

Boy… oh… boy. This is not customer service… this is a rip off.

This is no way to make a sale.

“Hi… how are you doing?”

“Do you need any help? Well if you do just call me… I’ll be around.”

These are the same words I hear from sales people every time I enter a shop or a boutique in America .

A lot of emphasis is given on customer service.

Businesses know that the only element that maintains business and carries the possibility to make it grow is not the brilliance of their finance people, not the charisma of their CEO and it’s not even the products and services they churn out everyday. The only element for business survival and growth is to create satisfied and loyal customers.

What does it take to be an excellent sales person?

This is the question.

Here is a list of things that make an excellent sales person. As customers we long to see this in our service providers no matter what the industry is. Now you will be amazed that all the sales people we admire exhibit most of the qualities I will be talking about. And you can use this list as a way to hire excellent salespeople–or as a way to improve your own skills:

1. An Excellent Salesperson Is A Sight For Sore Eyes.

Excellent sales people make good first impressions. They are genuine, pleasant, and easy to talk with and they take care of how they look. The best salespeople have a neat and well-groomed look about them. Their clothes and accessories may not have to be expensive but they must be appropriate for the occasion. Here’s a tip: their shoes are always a good indicator: ‘Not too new (with the price tag still on…) but freshly “shined” is what you want to look for.

An excellent salesperson knows that he never gets a second chance to create a first impression.

2. An Excellent Salesperson Loves To Be With People.

One indication you see is that excellent salespeople need to be liked.

They want to please their customers and prospects. They go the extra mile, learn customers’ preferences, and work to educate their customers and keep them informed. And so in relation to this…..

3. An Excellent Salesperson Is A Good Listener.

One thing I noticed with excellent sales people is that they gently probe with questions carefully listening to what their prospects are saying and then the brilliance is that they do not sell but they lead the customers to buy. They are patient with prospects–not pushy. They understand the most important key to successful selling: The sale today is not as important as the relationship tomorrow.

4. An Excellent Salesperson Behaves Professionally

I always admire sales people who do not bad mouth their competitors. They will always point to their product pluses and advantages they offer but they will not verbally tear down others.

Another thing is that excellent salespeople leave their problems at home. Everybody has problems – health, family, financial, personal but excellent sales people never bring these problems to work with them and let them affect their attitudes.

5. An Excellent Salesperson Is An Expert With His Products Or Services.

Great salespeople know their products inside and out. They are fanatical with details. They embrace non-stop learning. They can answer even the most complicated questions from customers without having to refer them to someone else at the company. This is why you will never see a great salesperson who is sloppy and careless.

6. An Excellent Salesperson Is Driven To Succeed.

There are 2 important qualities excellent sales people exhibit; their creativity and assertiveness. They are energetic and they have a very strong work ethic and you see them putting in more hours than their co-workers because they are extremely competitive. They do not compete against others but they compete against themselves. Learning more, doing more and producing more.

7. An Excellent Salesperson Has A Service Mentality.

One thing that distinguishes great sales people is that they are able to step outside of themselves and see things from the customer’s point of view. They do not focus on their benefits or commissions but they focus on meeting all the customer’s needs.

There is a great difference between sales people who are average and those who are excellent. Excellent salespeople never stop improving on themselves. They always strive to be better. They read books, they listen to tapes, they attend non-company sponsored seminars and they read columns just like this one. (Serious!)

But above all, they are good servants because they exhibit what Scriptures say…you know…the part that says something about “doing to others what you want others to do unto you…”

So happy selling.

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