Tag Archives: customer

Mark Sanborn in his book entitled: You Don’t Need a Title to be a Leader talks about the correlation between leadership and customer service. Sanborn says:

Several years ago, I experienced an unfortunate breakdown in service with my insurance broker, whom I had used for many years. It was serious enough for me to escalate my complaint to one of the owners of the company. To my surprise, he expressed complete disregard for my situation. Offended, I decided to take my business elsewhere. Continue reading