Comments on: Leadership And Customer Service

By: Francis Kong

Francis Kong — Wed, 22 Sep 2010 11:11:50 +0000

do what you got to do. thanks.

By: Tess F.

Tess F. — Tue, 21 Sep 2010 20:25:58 +0000

More than likely I would be one of those waitresses who will take the initiative to keep you as my loyal customer although my main hindrance for doing so are the management team who will fire me as soon as they find out that i go the 100miles to satisfy my customers… been there done that … as a CSR for 14yrs.

By: Chiqui Talabis

Chiqui Talabis — Tue, 07 Sep 2010 06:34:44 +0000

Hi Sir Francis! My younger has your autographed books. I luv it! That I keep on re-reading one after the other.

By the way, am a regular viewer of Umagang Kay Ganda. I always wait on your segment, the topic you will be discussing and most especially if you are be with Sir Alex Santos.

More power. I hope to attend on your forthcoming events/talk.

-Chiqui

By: draude

draude — Tue, 31 Aug 2010 10:03:39 +0000

Thank you for the ideas you’ve shared to us.

By: Henry

Henry — Sat, 29 May 2010 15:03:28 +0000

I was canvassing for a sound system for a family function and I narrowed down my choice to two companies. Company A offers the service I need for 6k and company B for 7k. Since the difference is not that much, I already made my decision to get company B since they have better credentials than the other company.

Being a tightwad, I figured that it wouldn’t hurt if I ask company B if they can match the price of the other company. I emailed them politely but the reply I got was “you can get their services sir so we can offer our rate to other interested client. thank you.”

Guess who got the contract?

By: Jamel

Jamel — Sun, 14 Mar 2010 01:23:38 +0000

I remember dining out with relatives at a restaurant in MOA. I ordered “bottomless” iced tea drink for myself.

It was late and we were the remaining customers inside the place and i thought I’d get the bill early. I paid for dinner then we proceeded eating and chatting.

Being the iced tea lover, I asked for one last refill. The reply came from the waiter, “Sir, we don’t give refills to those who have already billed out.” That left me dumbfounded.

I never came back to the place nor I ever recommended the place to anyone.

By: Lea D.R.

Lea D.R. — Thu, 11 Mar 2010 04:15:38 +0000

I am glad i’ve read your article. i’m into financing and we deal with different people everyday. and everyday we encounter different problem scenarios.
and with your article, i’ve learned new approach in dealing with them.

By: Liz

Liz — Tue, 02 Feb 2010 13:28:01 +0000

thank you for the inspiring stories. Mr Francis Kong motivates me to be a better person, with the day to day life. hope he will continue to inspire all of us…

i hope one day, he can be the guest speaker for our company, and share his inspiring, and motivating ideas with everyone.

By: mark go

mark go — Tue, 12 Jan 2010 16:32:16 +0000

i think the story is very straightforward and there was almost none lesf to discuss. But the learning i got is that there is always a better way to do things and if you do not do it, someone else will.

By: sernan

sernan — Wed, 30 Dec 2009 01:20:21 +0000

love the story of theresa, sometimes company’s or businesses usually make goals and visions pointing to customer service printed and displayed on their walls. But some neglect what is written on it. Customers don’t just buy the products and services you sell, They are coming to your business or company because they have problems, that is the edge of some good companies dealing and focusing with the customers problem not just on the sales and revenue… having that extra service, providing solutions and be on top of the competition.