Journal

Steel And Velvet

August 28th, 2008

I was doing my 2nd day training of our 2 day John Maxwell Leadership Workshop and Seminar to some of the budding leaders for a very huge business organization and I talked about good leaders being big enough to apologize for their mistakes and earn the respect of his or her people.

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Bigger Than You

August 28th, 2008

Bertoldo de Giovanni is a name even the most enthusiastic lover of art is unlikely to recognize. He was the pupil of Donatello, the greatest sculptor of his time, and he was the teacher of Michelangelo, the greatest sculptor of all time.

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Leadership And Customer Service

August 28th, 2008

Mark Sanborn in his book entitled: You Don’t Need a Title to be a Leader talks about the correlation between leadership and customer service. Sanborn says: Several years ago, I experienced an unfortunate breakdown in service with my insurance broker, whom I had used for many years. It was serious enough for me to escalate […]

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