For more information on the event, please visit the official event page at:

http://www.inspireleaders.com.ph/upcoming-events/winning-disciplines-for-success/

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Customer Service has  changed so much in the last few years because of the rise social media and online resources. Feedback and word-of-mouth testimonials have never been so connected across a digital and virtual expanse at the speed of a single click. It’s time to make the customer front and center in order to sustain a business.

The old rules no longer apply. Before, we thought that if a customer is satisfied, they will tell a couple of their friends. And if they weren’t,  they would tell more than 10 of their friends about their bad experience. Today, a totally dissatisfied customer will tell their thousands of closest strangers!

The world is changing so fast and we have no choice but to change along with it. It’s no longer enough to have satisfied customers. We need to WOW them! We need to INNOVATE.

I remember leadership development speaker & author Mark Sanborn’s story about awful customer service:

I was famished. I had fasted for a medical procedure that was scheduled for early morning; in addition to being hungry, I was dying for my morning jump start of caffeine. Fortunately, there was a Starbucks located just around the corner from the hospital, so I picked up a cappuccino to go.

There was a popular deli nearby. I knew from previous experience that the food was good, so I parked and went inside with my just-started Starbucks cappuccino. “One for breakfast,” I said to the hostess. Seeing my Starbucks cup, she rather sternly replied, “We don’t allow outside food or beverages in the restaurant. You’ll either have to down it or leave it at the counter.”

I wasn’t about to discard my three-dollar cappuccino, so I decided to take my coffee and money elsewhere.

Her curt challenge to my not-purchased-there coffee felt like a personal rebuke. I could empathize with a business owner who wanted to sell his or her own coffee, but I had already purchased mine elsewhere. I was more than willing to spend $10 for breakfast, but the restaurant, by requiring that I dispense of my recently purchased Starbucks cappuccino, ended up with nothing and lost me permanently as a customer.

Upset at how I was treated, I called my brother Shawn, who is a successful restaurant owner and operator. After explaining the scenario, I asked for his opinion on what had happened. He saw an easy solution: “She should have said, `We don’t allow outside food or beverages, so let me pour your drink into one of our cups after I seat you.’ No competitor’s coffee cup would be on the table, you would keep your beverage, and they would get to keep the money you spent on breakfast.”

The cup here is symbolic. We don’t necessarily need to change our staff or the way we train our people in order to give good customer service. What is required is a change of mindset. Deliver the same great products and services that you have. Just change the “cup”. Change the way you offer solutions. Change the way you communicate to your customers. More importantly, change how you make your customers feel.

Are you ready to change the cup today?

Francis Kong will be speaking on the topic of Customer Service Innovation along with international hotelier and service excellence consultant Merril Yu. This event is on November 9, 2011 at the Crowne Plaza hotel. For more details, click here: http://www.inspireleaders.com.ph/upcoming-events/customer-service-innovation/

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Attend Francis Kong’s one-day life changing seminar “SUCCESS THROUGH EXCELLENCE” on August 13, 2010 at the SMX Convention Center.

For registration and tickets, call Inspire Leadership Consultancy Inc.
(632)687-2614 OR 0917-851.1115

Ticket Price:
GOLD PHP 3,477 + VAT
SILVER PHP 2,977 + VAT
BRONZE PHP 2,477 + VAT
ACADEME PHP 750 Net

For group rate, kindly call 687-2614.

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I’m INSP!RED 2

May 14, 2010 / 9am – 5pm

SMX Convention Center, Pasay City

For inquiries & tickets,
call  687-2614 and look for Krisselle or Pam.

Or email: inquiry@inspireph.com / Krisselle@inspireph.com.

Success. It’s a temptation, it’s an intoxicant. It is a sedative and can be highly addictive. We don’t normally look at it that way but what begins as a desire soon becomes a right. And if we do not experience success in one way, we will pursue success in another way. All because success equals life and what is life without success?

We at Inspire Leadership Consultancy are privileged to bring to the Philippines Dr. Ramesh Richard who has spoken on the ultimate issues on life to tens of thousands of people around the globe from Harvard to Haiti. Joining him are our very own Francis J. Kong and Husband and Wife team Anthony Pangilinan and Maricel Laxa-Pangilinan who will share the stage with Dr. Richard and share their thoughts on what is real success from the home to the organization.

5 Things you will learn

1. What our models of success tell us and don’t tell us.
2. Setting ourselves up for success: The 5 Traps that could spell Loss.
3. From the boardroom to the cubicle: Aligning an organization’s success to your personal success.
4. An individual’s success first happens inside the home then outside.
5. Develop a success plan that will make you truly successful.

About your speakers

Dr. Ramesh Richard is an inspirational speaker on the ultimate issues of life where he has spoken to thousand of people ranging from Prime Ministers to the masses in over 80 countries. Dr. Richard is also a graduate school professor and has earned two doctoral degrees from the Dallas Theological Seminary and the University of Delhi. He has authored several books including “Soul Mission” and “Soul Vision”.

Francis J. Kong is the best-selling author of Only the Real Matters and 9 other books, FRANCIS J. KONG is a much sought-after inspirational speaker who has been featured in more than 1,500 major conventions both here and abroad. He also holds the distinction of speaking together with John Maxwell in the country’s largest single learning event held at the Araneta Coliseum, in front of 14,000 leaders in September 2004.

You can hear him in his daily Radio ProgramBusiness Matters which was given a Year 2007 special citation by the Catholic Mass Media Awards. You can read him through his Saturday and Sunday column of the Business Page of The Philippine Star. You can see him as he regularly guests every Thursday morning at ABS-CBN’s popular morning show Umagang Kay Ganda.

Anthony N. Pangilinan is Inspire’s Director and Chief Trainer.  He has received numerous accolades as a trainer for various programs on leadership, communication, and management.  He was adjudged “best facilitator” when he attended John Maxwell’s Developing the Leader Within You Train-the-Trainer workshop at Atlanta, Georgia.

Anthony was a news anchor for ABC-5 for eight years and a program designer and trainer for communication and media workshops for ad and communication agencies as well as other industries.

Anthony got his certification from Ziglar Worldwide in the UK for the Ziglar programs. Concurrently, Anthony is Chairman of the Board and Chief Disturber of BusinessWorks, Inc. and Executive Director of The PLDT-Smart Foundation.

Maricel Laxa-Pangilinan is an award-winning actress and book author. She has won a Catholic Mass Media Award for her children’s book Super Benji in 2006.

She also has three other books: the recently published, “Meet my SuperDad”, I Love You, Yaya” Handbook and best selling “Mommy Talk: the “Oh’s” and “Oh no’s” of Motherhood, a compilation of articles which appeared in her column. She writes a weekly column for the Philippine Star called Mommy Talk.

She and husband Anthony run several family businesses together that is mostly geared to education and family empowerment. Lately, Maricel is living and loving life more by sharing her husband’s passion for triathlon where they go through all the preparations and jitters together. One of her proudest accomplishments is joining the renowned Camsur 70.3 IronMan Triathlon where she finished her 1.9-kilometer swim.

RATES

Platinum Seat Section
Regular Rate – P4,577+VAT
April Early Bird Rate – P4,477+VAT

Gold Seat Section
Regular Rate – P3,577+VAT
April Early Bird Rate – P3,477+VAT

Silver Seat Section
Regular Rate – P2,577+VAT
April Early Bird Rate – P2,477+VAT

Bronze Seat Section
Regular Rate – P1,577+VAT
April Early Bird Rate – P1,477+VAT

Academe/NGO Rate – P1,000+VAT

*For reservations, sponsorships &/or group rates, pls. call 7064853/6872614.

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Attend the “Disciplines for Breakthrough Entrepreneurs” on April 24, 2010 at the Carlos P. Romulo Auditorium, RCBC Plaza, Makati, and learn how to take your business to the next level. Call 996-4610 or visit www.iluvlearning.com to register.

As much as 85% of all start-ups fail in their first year. Of those that survive, only half make it past five years. Why do so many businesses fail? Why do so many remain small or stagnant? What makes some entrepreneurs more successful than others? What disciplines do they do that let them achieve a breakthrough and take their business to the next level?
Take your business to the next level!

Learn the Disciplines of Breakthrough Entrepreneurs with the country’s most sought after speaker Francis J. Kong, himself a highly successful entrepreneur, who will share insights on how you can become a breakthrough entrepreneur.

DATE AND VENUE

April 24, 2010 | 1:30-5:30pm
Carlos P. Romulo Auditorium, RCBC Plaza, Sen. Gil Puyat Ave. cor. Ayala Ave. Makati City

WHO SHOULD ATTEND

If you are a…

• new entrepreneur with a fledgling start-up…who wants to avoid the fate of majority of new businesses
• veteran business owner running a small- or medium-sized enterprise (SME)…who dreams of finally joining the big leagues
• self-employed professional, like a doctor, lawyer, CPA, or architect…who plans to expand your practice
• serial entrepreneur already on your nth start-up…who needs to focus on a business you can really grow
• small office or home office (SOHO) entrepreneur…interested in increasing profits while still staying small
• employed individual…who is planning to start your own business
• employed executive or manager…who wants to have an entrepreneurial mindset

…this is the seminar for you!

HOW YOU WILL BENEFIT

Here are some ways you will benefit:

• Avoid the fate of almost 9 out of 10 failed businesses
• Take your business to the next level of growth
• Increase your profits without over-extending yourself
• Make your business work for you, not the other way around
• Develop traits and habits that will help you grow as a person and business owner
• Enjoy the kind of lifestyle you want as an entrepreneur

Visit www.iluvlearning.com to register and for more info…

SEMINAR FEE
Regular rate: P3,000
Early bird rate: P2,500 (up to April 16 only)

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Culture of Personal Excellence, The Repeat 2

SMX Convention Center
March 3, 2010, 1 pm – 5 pm

Hurry! Book your seat now! Call INSPIRE at 6872614 for tickets & reservations.

With special guests:

• TJ Manotoc – Anchor, reporter, sportscaster for ABS-CBN
• Dr. Josette Biyo – the first Filipino & Asian to have a planet named after her
• Emman Bagual – Nobel Piece Prize Awards for Children’s Rights, Finalist

Call INSPIRE at 6872614 for information & inquiries.

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Pushcart educator named CNN Hero of the Year

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To become a millionaire, you have to think like one.

Featuring Chinkee Tan & Francis Kong

November 7, 2009
1.30 – 5.30pm
Carlos P. Romulo Auditorium,
RCBC Plaza, Makati

Seminar Fee: P2,500

For inquiries and tickets:
CALL (02) 996.4610 or (02) 426.1140 (telfax)

“I didn’t just learn one thing. I learned many things. Chinkee and Francis gave a dose of knowledge and inspiration with a good sprinkling of humor.” – Christine Bersola-Babao, Host and TV personality

“The clear and specific examples were very useful. It inspires one to keep on thinking like a millionaire.” – Bernadette Ramos, SM Development Corp.

Motivate your marketing team, sales professionals, and other employees to think big and think rich, not poor! Self-driven and engaged employees achieve and exceed their quotas and key metrics. They’re more productive and fulfilled. And they are committed to improve their income and your company’s bottom line!

Send them to attend the best-selling seminar “Developing a Millionaire’s Mindset” on November 7, 2009 at the Carlos P. Romulo Auditorium, RCBC Plaza, Makati City, featuring two of the most sought-after speakers in the country: Francis J. Kong and Chinkee Tan.

Why are some sales professionals more successful than others? What sets apart winners and achievers from the mediocre and average employees? How come millionaires get richer while most people live paycheck to paycheck? Is it talent, family background, connections, or simply luck?

The real answer: millionaires think differently.
Help your sales team to learn how to
DEVELOP A MILLIONAIRE’S MINDSET!

Do you want your managers and sales team to think big?

It’s already the last quarter of the year — targets and quotas have to be met, even exceeded. Much depends on the performance of your marketing and sales group. This seminar will teach them what attitudes and thinking them need to develop to become successful in their career. .

Here are some ways your company will benefit:

• Have a more motivated sales force
• Widen your vision and expand your territory
• Become a better entrepreneur or professional
• Provide a better life for yourself and your family
• Be driven to take bolder action and succeed

During this intensive, half-day seminar, you will find out the principles, practices, and techniques that millionaires share.

Two of the country’s most in-demand speakers are back for the second run of the best-selling Developing a Millionaire’s Mindset seminar. We invite you to sign up and start your journey toward a richer life.

Sincerely,

Heinz and Ambie Bulos
Seminar Producers
LearningCurve Inc.

What You Will Learn

• The 5 classes of people
• Why the poor and middle class stay that way
• The law of opposites
• Time horizons of the poor, middle class, and rich
• What millionaires think and talk about
• The 97/3 principle
• The empowering questions rich people ask
• How millionaires see change
• How winners are measured
• Employee versus entrepreneurial thinking
• The perspective of excellent people
• The power of worth and confidence
• What winners do
• The role of mentors
• And more!

For inquiries and tickets:
CALL (02) 996.4610 or (02) 426.1140 (telfax)

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Click here to download the list of Seat/ticket Rates and Sponsorship Packages.

Call 687.2614 for details and reservations.

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September 4, 2009; 9am to 5.30pm at SMX

Culture of Personal Excellence by Francis J. Kong

What separates you from who you are and the best that you can be?

Excellence

Discover how Francis J. Kong – the country’s foremost inspirational speaker – made it to the pinnacle of excellence in this remarkable experiential learning event.

Call 687.2614 for details and reservations.

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