Steel And Velvet
I was doing my 2nd day training of our 2 day John Maxwell Leadership Workshop and Seminar to some of the budding leaders for a very huge business organization and I talked about good leaders being big enough to apologize for their mistakes and earn the respect of his or her people.
Bigger Than You
Bertoldo de Giovanni is a name even the most enthusiastic lover of art is unlikely to recognize. He was the pupil of Donatello, the greatest sculptor of his time, and he was the teacher of Michelangelo, the greatest sculptor of all time.
Leadership And Customer Service
Mark Sanborn in his book entitled: You Don't Need a Title to be a Leader talks about the correlation between leadership and customer service. Sanborn says:
Several years ago, I experienced an unfortunate breakdown in service with my insurance broker, whom I had used for many years. It was serious enough for me to escalate my complaint to one of the owners of the company. To my surprise, he expressed complete disregard for my situation. Offended, I decided to take my business elsewhere.
The Human Touch
It's a digital world.
Everything is going digital.
Every time I get to speak to bankers all over the country I would chide them and poke them with this provoking thought.
Straight into their eyes this is what I say: “You guys boasts of your excellent service. Your TV ads show your tellers transacting with a smile. But every time I call up your bank I never get a chance to talk to a human being. I get to talk to an answering machine.”
What Makes An Excellent Salesperson
An optometrist was instructing a new employee on how to charge a customer. "As you are fitting his glasses, if he asks how much they cost, you say P4,500.00."
If his eyes don't flutter, say, 'For the frames. The lenses will be P3,500.00.'
If his eyes still don't flutter, you add 'Each.'
Boy... oh... boy. This is not customer service... this is a rip off.
First Impressions Matter
There was a major reorganization taking place in a multi-national company in America.
And so the CEO is retiring and the buzz in the work place is that the most senior staying executive might take over his place. A consultant was brought in. The senior exec talked to him and wanted to get his personal opinion about the matter. The consultant was a frank, brutal-to-the-truth kind of man who looked at him and said, “Frankly, I don't think you will be chosen by the board to head this organization.” The senior exec was devastated. He said, “But I have the seniority, I have the skills, I have the qualifications and I have the experience and it's a logical choice that I will be the next CEO of this company.”
Simple Marketing 101
I am a great fan of marketing. Marketing is both a science and an art.
I don’t know who came up with this material but I am sure he is a marketing genius. The material is entitled: Marketing 101 made simple.
Tell me what ya think!
Brand new site. Tell me what you think about the design, graphics, color etc.